How to host our email with another provider

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If you want to host your emails with another provider you need to edit the dns zone from cpanel.

This demo assumes you've already logged in to cPanel using the cPanel style paper_lantern, and are starting on the home screen.

1. Click the Zone Editor icon.

2. Click on the Manage option for the domain that you want to change the email server.

3. On the Filter section click on MX option and Delete all the entries related to MX records.

4. After you deleted all the existent MX records you need to add the new records from your new email provider. Click on the Add Record arrow and select Add MX Record.

5. For this example we will add MX records for G Suite Gmail. The record that we need to add are:

Name/Host/Alias Time to Live (TTL*) Record Type Priority Value/Answer/Destination
@ or leave blank 3600 MX 1 ASPMX.L.GOOGLE.COM.
@ or leave blank 3600 MX 5 ALT1.ASPMX.L.GOOGLE.COM.
@ or leave blank 3600 MX 5 ALT2.ASPMX.L.GOOGLE.COM.
@ or leave blank 3600 MX 10 ALT3.ASPMX.L.GOOGLE.COM.
@ or leave blank 3600 MX 10 ALT4.ASPMX.L.GOOGLE.COM.

We will complete in the cPanel page only the TTL, Priority and Destination options, then click Save Record and repeat this step for every entry that we need to add.

Note: In the Destination tab we dont need to add the trailing period. Make sure all POP3, Email forwards & Mailing lists etc for that domain are deleted. If they are not deleted you will experience email problems.

Once you have added the new MX records you need to wait up to 24 hours for dns propagation.

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